CRM System Manager

An exciting opportunity to make a big difference.

About the role

Reporting to the Head of Marketing, you will be a part of our Marketing Team as a full time permanent member of staff. The purpose of this role is to transform the marketing, development and strategic management of NZSO by segmenting, reporting on and managing data from Tessitura, to shape efficient and effective operations in all parts of NZSO. Also, to:

  • Manage the evolution of Tessitura, maintain the installation of upgrades, the configuration and support of Tessitura, the organisation’s customer relationship management (CRM) software and establish internal business rules.
  • Provide direct and indirect assistance to all users of Tessitura across the NZSO.

Skills and Experience

To be successful in this role, you must have:

  • Expertise in Customer relationships management systems (ideally Tessitura);
  • Excellent understanding of performing arts computerised ticketing systems;
  • Understanding of and enthusiasm for sales and marketing;
  • An excellent analytical capability and passion for data and evidence and the ability to apply all the skills strategically to maximise outcomes.

You will have proven customer relationship skills along with strong communication and interpersonal skills. You will also be hands-on, committed, work well under pressure and a team player. This is a technically-orientated role and a high degree of accuracy is required.

To Apply

For further information about the role call Sarah Glasgow, HRM on 0275 745 295. Please send your CV, application form and covering letter to sarahg@nzso.co.nz using the subject line ‘CRM System Manager’. Applications close at 5.00 pm, Friday 18 July 2014.


Job Description
Application Form

Section Principal Double Bass (International applicants welcome)

  • Applications close: Monday 28 July, 2014
  • Recorded auditions due by: Friday 1 August, 2014
  • Live audition dates: Tuesday 5 August, 2014 (Wellington, New Zealand)


Information Letter
Audition Requirements
Application Form

The NZSO is Aotearoa/New Zealand’s only full-time, full-strength, professional symphony orchestra. It has a young, supremely talented music director who is in demand from orchestras all around the world. Its guest conductors and soloists are of the finest calibre. The Orchestra itself achieves high artistic standards that are regularly acknowledged in reviews of its CDs in leading journals worldwide. The Orchestra’s programmes are creative and innovative while nevertheless mining the deep satisfactions of the symphonic repertoire. An NZSO concert is a thrilling experience, with great performances supported by skilled and helpful professionals in operations and client services.

We are uncompromising in the artistic demands that we place upon ourselves and idealistic about taking the riches of symphonic music to New Zealanders of all walks of life and socio-economic circumstances. The NZSO gives over 100 concerts per annum in 30 different New Zealand centres, reaching a live audience of 125,000 and countless more through CD recordings and broadcasts on Radio New Zealand Concert. The orchestra maintains a strong education programme.

The mantra that shapes our corporate culture is “Quality and Coverage”.

The orchestra’s artistic mission is promoted through cutting-edge marketing that helps ensure an average audience capacity of 80% is achieved. Since box office revenue is matched by corporate sponsorship, the NZSO is committed to building strong relationships in the business world.

Our full calendar of symphonic activity requires shrewd and expert financial management. As a not-for-profit company with an annual turnover of $17 million and a zero-based year-end target, our budgets have very fine margins. It is imperative that they are accurate and that the artistic, marketing, and operations teams – and above all the orchestra itself – delivers on them.

The NZSO provides a unique working environment. It is the country’s national orchestra established by Act of Parliament as a Crown Entity. As such, it is monitored by the Ministry for Culture and Heritage it has a civil service dimension. It is governed by a cabinet-appointed board that is able to contribute a wide range of commercial and corporate experience. The NZSO thus incorporates an unusual mix of public service accountability and commercial savvy.

The NZSO offers excellent working conditions for its 90 musicians and nearly 30 management staff. Most of the management staff are based in Wellington in spacious offices adjacent to the Michael Fowler Centre and Wellington Town Hall. We maintain a smaller office in Auckland. The NZSO is committed to best practice in HR matters. We seek to offer all employees – both musicians and management – opportunities for professional development and maintains a strong health and safety programme. We encourage a culture of enjoyment and pride in what the whole NZSO family achieves and do our best to facilitate a healthy work/life balance.

Our location in New Zealand’s capital city offers employees a healthy lifestyle in beautiful surroundings with sport, recreation and cultural opportunities readily at hand.

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