Privacy Policy
Ngā kaupapa here matatapu
This privacy statement applies to personal information collected on nzso.co.nz.
In this statement ‘you’ and ‘your’ refers to our customers, visitors to our website, our donors and supporters, and other people we deal with, and ‘we’, ‘us’ or ‘our’ refers to the New Zealand Symphony Orchestra Te Tira Pūoro o Aotearoa.
Purpose
The purpose of this privacy statement is to let you know when and why we collect your personal information and what we do with it.
What is personal information?
Personal information is information about an identifiable individual (not an organisation, company or trust).
Why do you collect personal information?
We only collect personal information about you:
to help us provide information and services to you; or
where it’s necessary for us to run our organisation; or
if there’s a legal requirement to do so.
We don’t use, share or disclose personal information collected or received, except as set out in this statement.
What types of personal information do we collect?
We collect the following types of information about you:
Identity including your name, title, date of birth and gender
Location and contact details including your address, email address and phone numbers
Payment Card details including payment card details;
Transactions with us including details about payments to and from you and details of services you have requested;
Usage including information about how you use our website and services.
We may also collect other pieces of personal information from you when you’ve given consent or from other public sources of information.
When do we collect your personal information?
We may collect personal information about you when you provide information to us directly, such as when you:
interact with us online (including via this website and email);
communicate with us by phone, face-to-face or correspondence or documents;
complete and submit forms for memberships, NZSO+, event tickets or other payments (such as vouchers);
apply for competitions, awards or other opportunities to work with us;
attend our events or follow or post comments on our social media channels such as Twitter.
We may also collect personal information about you from:
other organisations, entities or persons where you’ve given us permission to do that;
ticket agencies in accordance with the Privacy Policy of those organisations.
How do we store your personal information?
Your information will be held securely by the NZSO on a double password protected database called Tessitura and will only be accessed by appropriately trained and supervised personnel who have received appropriate training in data management and security. We do not receive any credit card information from ticketing agencies.
The NZSO shares this PCI (Payment Card Industry) compliant database software, Tessitura, with the New Zealand Symphony Orchestra Foundation, the Royal New Zealand Ballet and the New Zealand Opera. A strictly limited amount of information (name, address and primary telephone number only, as would be recorded in a public telephone directory) is visible to all users. All other personal information, including ticket, membership and donation history, email contact information, correspondence and event attendance are only visible to the organisation to which they relate.
What do we use your personal information for?
We collect, hold and use your personal information to:
respond to your requests, enquiries or other correspondence;
process your application for any awards or competitions we are running;
process your application for any of our services such as memberships, events or NZSO+;
process payments (including donations) received or made by us, and remind you of any payments that might be owing;
provide you with information about our events, and activities;
to comply with applicable laws and regulations;
run our organisation but only where reasonably necessary;
for any specific purpose which we’ve notified you of at the time your personal information is collected.
Can you choose not to disclose your personal information?
Yes, it’s your choice whether to disclose your personal information to us.
In some cases, if you decide not to provide the personal information we’ve requested, we may not be able to:
respond to your requests, queries or other correspondence;
provide the services you’ve requested;
process applications to enter competitions, awards or similar with us;
process payments you’re wanting to make.
How do we protect your personal information?
If you share your personal information, we’ll take reasonable steps to ensure it is:
protected against loss, damage, misuse and unauthorised access;
accessed only by those individuals or organisations who need access to it in order to help us undertake relevant business activities.
If you’d like to know in what limited circumstances we may need to disclose your personal information, please read the section below.
Whom might we disclose your personal information to?
We outsource certain business functions to other organisations. Where we outsource such functions we take steps to ensure that the organisations we work with have appropriate information and privacy practices.
For the purpose of providing services to us, your personal information may be transferred to or handled by:
our related companies such as the NZSO Foundation;
organisations which provide services to us, such as promotion and advertising agencies;
government, regulatory and law enforcement authorities where required by law;
the following organisations who help us manage our customer communications or process payments on our behalf. Please read their privacy statements which are available in the links below:
HubSpot (Customer relationship management);
Stripe (payment processing platform).
We may also disclose your personal information to anyone you’ve directed or authorised us to send it to.
What about cookies and IP addresses on your website?
Our website uses "cookies", which are pieces of data that are stored on your hard drive and contain details about your use of our website. Cookies don’t provide us with information about you but they track usage of our website so that we can enhance users' experience of our website.
We also use IP addresses to analyse trends, administer our website, track user movements on our website, and gather broad demographic data for aggregate use, which we may share with our partners and advertisers.
How to find out what personal information we hold about you
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it’s wrong.
If you’d like to ask for a copy of your information, or to have it corrected, please contact us at info@nzso.org.nz, or 0800 479 674, or P.O. Box 6640 Wellington 6141 New Zealand.
How to complain about how we handled your personal information
If you’re unhappy about how we’ve handled personal information, please contact our Privacy Officer via info@nzso.org.nz, or 0800 479 674, or P.O. Box 6640 Wellington 6141 New Zealand, in each case please reference Attention Privacy Officer in your communication. They will review and respond to you as soon as possible.