COVID-19 Updates

Ngā pānui mō te Mate Kōwheori

The NZSO prioritises the health and safety of everyone who attends our concerts. 

We continue to monitor the ongoing COVID-19 situation, following the guidelines and updates issued by the Ministry of Health. For the latest New Zealand Government advice visit

This page will be updated as new information becomes available.

Latest COVID-19 guidelines and updates

Updated: 29 May 2023.

There are no concert cancellations or postponements due to COVID-19.

View our upcoming concerts on our What's On page.


The following are answers to our most frequently asked questions: 

Do I have to wear a mask during the performance? 

No. We support your personal choice with regard to wearing masks during the concert.

I feel unwell. Should I attend a concert if I have a ticket?

No. If you feel unwell or are experiencing symptoms of COVID-19, you should not attend a concert.  

  • If you are an NZSO Member, you can exchange your ticket for another concert. Please contact or call 0800 479 674  

  • If you purchased your ticket from a ticketing agency, please contact the agency directly. 

How does the NZSO plan to notify patrons regarding concert changes due to COVID-19? 

If an event is postponed or cancelled due to COVID-19, we will notify membership ticket buyers before the event via email. 

If you bought your ticket from a ticketing agency, the agency will contact you directly.

You can also follow us on social media. We will update our Facebook, Twitter and Instagram accounts if there are any changes or cancellations due to COVID-19. 

Do you offer a refund if a concert is cancelled? 

Yes. You are eligible for a full refund if a concert is cancelled or rescheduled due to COVID-19 restrictions.

  • NZSO Members will be contacted directly by the NZSO Ticketing team  

  • Single ticket buyers will be contacted by the ticketing agency the ticket was purchased from

  • If you would like to exchange a ticket and are an NZSO Member, contact NZSO Ticketing on 0800 479 674 or Otherwise, contact the ticketing agency the ticket was purchased from.

Contact us

If you have any questions, please get in touch: