COVID-19 UPDATES

The New Zealand Symphony Orchestra is closely monitoring the ongoing situation regarding COVID-19 (novel coronavirus). The following updates and Frequently Asked Questions will be reviewed and updated as new information is available.

Frequently Asked Questions

Updated 4 November 2020

What will happen to NZSO concerts scheduled for the rest of the year?

All concerts scheduled for the remainder of 2020 will still go ahead. However, we will reassess the schedule if there are further changes to the alert levels.

Will NZSO concerts for the remainder of 2020 have international artists?

Each concert will be as close as possible to what was first advertised. In some cases, the conductor or soloist may change as they are no longer able to come to New Zealand. However, some international artists are willing to travel to New Zealand and quarantine for 14 days. This has included US-based New Zealand conductor Gemma New, who will lead the Orchestra’s Spectacular concerts in Wellington and Auckland on 20 and 21 November.

If a guest artist is unable to perform, we will do our best to replace the artist and notify all ticket buyers of the change.

How else can I enjoy the NZSO under Alert Level 1?

For the rest of 2020 we continue to live-stream our Wellington concerts from the Michael Fowler Centre. You can also stay connected with us through our Engage@Home programme, which features weekly streaming premieres, On Demand content and more at live.nzso.co.nz

To find out more, sign up for the NZSO’s monthly e-newsletter eNotes nzso.co.nz/sign-up-to-enotes/ and follow the NZSO at:

Is the NZSO’s Wellington office open to the public for ticket enquiries?

Yes. The office is open to the public Monday-Friday, 10am-4pm. In line with Ministry of Health guidelines, all visitors must use hand sanitiser provided and the check-in for contact tracing.

Which NZSO concerts in 2020 were cancelled?

Mavericks, Devotion, Shed Series Wai, Emperor, Provocateurs, Idyllic, NYO Leningrad, Rebels, Kia Kotahi, Shed Series Cadence, Passion and (except for Wellington) Eroica.

Will the cancelled concerts go ahead later?

We are working hard to present some of the same projects and to bring some of the same artists to New Zealand in the future. NYO Leningrad has been revamped as NYO Finale in Wellington on 17 December.

Can I get a refund for the cancelled concerts?

If you are an NZSO Subscriber, you may choose to hold the value of your ticket as credit to use towards other concerts or towards your 2021 subscription. You may also choose to donate the value of your ticket to the NZSO Foundation, to help us keep the music going. We thank you in advance if you choose to donate during this uncertain period. You are also eligible for a refund if you prefer.

An email requesting you to select your preferred option has been sent. We encourage patrons to wait to hear from us before getting in touch while we work through this process.

If you purchased your tickets from a ticketing agency, they will be in touch with you soon to confirm their refund process. If you purchased online or by credit card, this process will be largely automatic. They will contact you if they require further information.

What is the NZSO doing to keep patrons safe?

We are in contact with each venue where we perform and we are being updated on what extra precautionary measures each venue is taking, such as tracking, additional hand sanitisers and disinfecting areas within each venue that many people use.

The venues are following Ministry of Health guidelines.

How is the NZSO monitoring Covid-19?

We continue to monitor the global situation, following the guidelines and daily updates issued by the Ministry of Health.

How does the NZSO plan to notify patrons regarding concert changes due to the Covid-19?

In the event of a change or further cancellation of planned events, we will notify subscription ticket buyers before the event via email. If you bought your ticket from a ticketing agency, the ticketing agency will contact you.

If you need to exchange a ticket and are an NZSO subscriber, contact NZSO Ticketing at 0800 479 674 or ticketing@nzso.co.nz. Otherwise, contact the ticketing agency where you purchased the ticket.

Additionally, we will include updates on the NZSO Facebook and Twitter accounts and our website on any changes or cancellations.

I feel unwell. Should I attend a concert I have a ticket for?

The Ministry of Health advice for anyone who feels unwell is to not attend a public event. If you are an NZSO subscriber, you can exchange your Podium Series concert ticket for another Podium Series concert. Contact ticketing@nzso.co.nz or call 0800 479 674. If you purchased your ticket from a ticketing agency, please contact the agency directly. Refunds will only be issued in the event of a cancellation.

I don’t feel safe in public spaces, may I have a refund?

If you are an NZSO Subscriber, you can exchange your Podium Series concert ticket for another Podium Series concert. Contact ticketing@nzso.co.nz or call 0800 479 674. If you purchased your ticket from a ticketing agency, please contact the agency directly. Refunds will only be issued in the event of a cancellation.

 

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