Updated 22 September 2021
Aotearoa New Zealand at Alert Levels 3 and 2
Auckland is at Alert Level 3. The rest of Aotearoa New Zealand is at Alert Level 2.
Due to Covid-19 restrictions, the following concerts and tours have been cancelled:
Mozart Serenity at Wellington College is postponed until October. We will be in touch as soon as we are able to confirm the new date. Your tickets will remain valid for the new performance date.
We understand that this may not work for everyone, so please get in touch with the NZSO Ticketing team if you would like a refund for your tickets. You can email us at firstname.lastname@example.org or call us on 0800 479 674 during our office hours, which are 10am-4pm Mon-Fri.
NZSO subscribers who have tickets to Kia Kotahi and Town and Country are being contacted by us via email. If you purchased tickets from another ticketing agency, or if you know others who have, the ticketing agencies will be in touch directly to organise a refund.
Frequently Asked Questions
How can I enjoy the NZSO under Alert Level 3 and 2?
View our On Demand content and more at live.nzso.co.nz
Is the NZSO’s Wellington office open to the public for ticket enquiries at Alert Level 3 and 2?
Under Alert Level 3 and 2 the NZSO office is open to the public. All visitors must sign in and wear a mask.
You can also email email@example.com, or call 0800 479 674 10am-4pm.
To find out more, sign up for the NZSO’s monthly e-newsletter eNotes nzso.co.nz/sign-up-to-enotes/ and follow the NZSO at:
What is the NZSO doing to keep patrons safe?
We are in contact with each venue where we perform and what extra precautionary measures each venue is taking, such as tracking, additional hand sanitisers and disinfecting areas within each venue that many people use.
The venues are following Ministry of Health guidelines.
How is the NZSO monitoring Covid-19?
We continue to monitor the global situation, following the guidelines and daily updates issued by the Ministry of Health.
How does the NZSO plan to notify patrons regarding concert changes due to the Covid-19?
In the event of a change or cancellation of planned events, we will notify subscription ticket buyers before the event via email. If you bought your ticket from a ticketing agency, the ticketing agency will contact you.
If you need to exchange a ticket and are an NZSO subscriber, contact NZSO Ticketing at 0800 479 674 or firstname.lastname@example.org. Otherwise, contact the ticketing agency where you purchased the ticket.
Additionally, we will include updates on the NZSO Facebook and Twitter accounts and our website on any changes or cancellations.
I feel unwell. Should I attend a concert I have a ticket for?
The Ministry of Health advice for anyone who feels unwell is to not attend a public event. If you are an NZSO subscriber, you can exchange your Podium Series concert ticket for another Podium Series concert. Contact email@example.com or call 0800 479 674. If you purchased your ticket from a ticketing agency, please contact the agency directly. Refunds will only be issued in the event of a cancellation.
I don’t feel safe in public spaces, may I have a refund?
If you are an NZSO Subscriber, you can exchange your Podium Series concert ticket for another Podium Series concert. Contact firstname.lastname@example.org or call 0800 479 674. If you purchased your ticket from a ticketing agency, please contact the agency directly. Refunds will only be issued in the event of a cancellation.