COVID-19 UPDATES

The New Zealand Symphony Orchestra is closely monitoring the ongoing situation regarding COVID-19 (novel coronavirus). The following updates and Frequently Asked Questions will be reviewed and updated as new information is available.

Updated 17 November 2021

Aotearoa New Zealand at Alert Levels 3 and 2

Auckland is at Alert Level 3 Step 2. The rest of Aotearoa New Zealand is at Alert Level 2.

Due to Covid-19 restrictions the following concerts are cancelled:

  • Solemnis in Wellington and Auckland 26-27 Nov. (Replaced by Song of Destiny in Wellington, 25-27 Nov)

Purchase a ticket to Song of Destiny's livestream here.

Frequently Asked Questions

NZSO concerts at Wellington’s Michael Fowler Centre during Alert Level 2

The NZSO and the Michael Fowler Centre follow Ministry of Health guidelines for live events at Alert Level 2. Protocols are in place to always ensure your safety and comfort.

We know you want to enjoy the NZSO performing live but may have questions about seeing us live at Alert Level 2.

What social distancing rules will I have to follow?

Audience numbers are strictly limited with a minimum of one metre distance between yourself and other audience members.

Can I select where I want to sit for the concert?

No. The NZSO will allocate all seats.

Will members of the same household or group be seated together?

We want to accommodate everyone’s wishes to make the evening as enjoyable as possible for patrons. Where possible, households or groups will be seated together, but to ensure social distancing each audience member will be separated by a seat on each side.

When can I arrive at the Michael Fowler Centre before the concert begins?

The venue will open 1 hour prior to the concert start time.

What must I first do when I arrive at the venue?

Please sign in using the NZ Covid Tracer App on your phone or sign in manually. This is mandatory for entry to the concert. Avoid congregating or gathering at entrances or in shared spaces, such as bathrooms.

When do I have to wear a mask?

You are required to wear a mask in the foyer, while seated and throughout the performance.

Can I buy a drink or food in the Michael Fowler Centre?

No. To minimise crowding in the foyer areas, bars will not be open. However, you are welcome to bring your own bottled water.

Can I use the toilets in the Michael Fowler Centre?

Yes. Bathrooms and all high touch surfaces will be frequently cleaned.

Will there be a pre-concert talk?

No.

Will there be an interval during the concert?

No. The 70-minute programme will be performed without an interval.

Will there be a printed concert programme?

There won’t be a full concert programme book produced for this concert but there will be some information available at the venue and on the NZSO website.

How can I enjoy the NZSO under Alert Level 3 and 2?

View our On Demand content and more at live.nzso.co.nz

Purchase a ticket to Song of Destiny's livestream at https://jet-stream.io/products/nzso-event-1. 

Is the NZSO’s Wellington office open to the public for ticket enquiries at Alert Level 3 and 2?

Under Alert Level 3 and 2 the NZSO office is open to the public. All visitors must sign in and wear a mask.

You can also email ticketing@nzso.co.nz, or call 0800 479 674 10am-4pm.

To find out more, sign up for the NZSO’s monthly e-newsletter eNotes nzso.co.nz/sign-up-to-enotes/ and follow the NZSO at:

What is the NZSO doing to keep patrons safe?

We are in contact with each venue where we perform and what extra precautionary measures each venue is taking, such as tracking, additional hand sanitisers and disinfecting areas within each venue that many people use.

The venues are following Ministry of Health guidelines.

How is the NZSO monitoring Covid-19?

We continue to monitor the global situation, following the guidelines and daily updates issued by the Ministry of Health.

How does the NZSO plan to notify patrons regarding concert changes due to the Covid-19?

In the event of a change or cancellation of planned events, we will notify subscription ticket buyers before the event via email. If you bought your ticket from a ticketing agency, the ticketing agency will contact you.

If you need to exchange a ticket and are an NZSO subscriber, contact NZSO Ticketing at 0800 479 674 or ticketing@nzso.co.nz. Otherwise, contact the ticketing agency where you purchased the ticket.

Additionally, we will include updates on the NZSO Facebook and Twitter accounts and our website on any changes or cancellations.

I feel unwell. Should I attend a concert I have a ticket for?
The Ministry of Health advice for anyone who feels unwell is to not attend a public event. If you are an NZSO subscriber, you can exchange your Podium Series concert ticket for another Podium Series concert. Contact ticketing@nzso.co.nz or call 0800 479 674. If you purchased your ticket from a ticketing agency, please contact the agency directly. Refunds will only be issued in the event of a cancellation.

I don’t feel safe in public spaces, may I have a refund?
If you are an NZSO Subscriber, you can exchange your Podium Series concert ticket for another Podium Series concert. Contact ticketing@nzso.co.nz or call 0800 479 674. If you purchased your ticket from a ticketing agency, please contact the agency directly. Refunds will only be issued in the event of a cancellation. 

 

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