COVID-19 UPDATES

The New Zealand Symphony Orchestra is closely monitoring the ongoing situation regarding COVID-19 (novel coronavirus). The following updates and Frequently Asked Questions will be reviewed and updated as new information is available.

Updated 23 June 2021

Change to Alert Level 2 in Wellington Region from 6pm, Wednesday 23 June

Cabinet has decided that the Wellington Region (which includes the Kāpiti Coast to north of Ōtaki and Wairarapa) will move to Alert Level 2 from 6pm tonight, 23 June. This is in place until 11.59pm Sunday 27 June. The rest of New Zealand remains at Level 1.

The NZSO office in Wellington will be closed to the public on Thursday 24 June and Friday 25 June. Please email ticketing@nzso.co.nz, or call 0800 479 674 10am-4pm.

For Ministry of Health Guidelines on what happens under Level 2, please go to https://covid19.govt.nz/alert-levels-and-updates/alert-level-2/

Have any NZSO concerts been postponed or cancelled due to the change to Alert Level 2 in the Wellington Region?

No.

Frequently Asked Questions

How can I enjoy the NZSO under Alert Level 1 and Alert Level 2?

View our On Demand content and more at live.nzso.co.nz

Do any NZSO concerts in 2021 have international artists?

Several NZSO concerts feature international artists, including conductors Marin Alsop and Vasily Petrenko.

To find out more, sign up for the NZSO’s monthly e-newsletter eNotes nzso.co.nz/sign-up-to-enotes/ and follow the NZSO at:

Is the NZSO’s Wellington office open to the public for ticket enquiries at Alert Level 2 or above?

Under Alert Level 2 or above, the NZSO office is closed to the public. Please email ticketing@nzso.co.nz, or call 0800 479 674 10am-4pm.

What is the NZSO doing to keep patrons safe?

We are in contact with each venue where we perform and what extra precautionary measures each venue is taking, such as tracking, additional hand sanitisers and disinfecting areas within each venue that many people use.

The venues are following Ministry of Health guidelines.

How is the NZSO monitoring Covid-19?

We continue to monitor the global situation, following the guidelines and daily updates issued by the Ministry of Health.

How does the NZSO plan to notify patrons regarding concert changes due to the Covid-19?

In the event of a change or cancellation of planned events, we will notify subscription ticket buyers before the event via email. If you bought your ticket from a ticketing agency, the ticketing agency will contact you.

If you need to exchange a ticket and are an NZSO subscriber, contact NZSO Ticketing at 0800 479 674 or ticketing@nzso.co.nz. Otherwise, contact the ticketing agency where you purchased the ticket.

Additionally, we will include updates on the NZSO Facebook and Twitter accounts and our website on any changes or cancellations.

I feel unwell. Should I attend a concert I have a ticket for?
The Ministry of Health advice for anyone who feels unwell is to not attend a public event. If you are an NZSO subscriber, you can exchange your Podium Series concert ticket for another Podium Series concert. Contact ticketing@nzso.co.nz or call 0800 479 674. If you purchased your ticket from a ticketing agency, please contact the agency directly. Refunds will only be issued in the event of a cancellation.

I don’t feel safe in public spaces, may I have a refund?
If you are an NZSO Subscriber, you can exchange your Podium Series concert ticket for another Podium Series concert. Contact ticketing@nzso.co.nz or call 0800 479 674. If you purchased your ticket from a ticketing agency, please contact the agency directly. Refunds will only be issued in the event of a cancellation.

 

 

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