Updated 22 July 2020
Is the NZSO playing live to audiences?
Yes. After the New Zealand Government moved to COVID-19 Alert Level 1, we’ve staged several live performances in Wellington which are also live-streamed to the nation.
When does the NZSO resume touring?
We resume touring in August. The remainder of our 2020 Season will go ahead as scheduled and advertised with concerts from Kerikeri to Invercargill. The first concert is Spirit in Wellington on 6 August.
Will NZSO concerts for the remainder of 2020 have international artists?
Each concert will be as close as possible to what was first advertised. In some cases, the conductor or soloist may change as they are no longer able to come to New Zealand. However, some international artists are willing to travel to New Zealand and quarantine for 14 days.
If a guest artist is unable to perform, we will do our best to replace the artist and notify all ticket buyers of the change.
How else can I enjoy the NZSO under Alert Level 1?
For the rest of 2020 we will live-stream our Wellington concerts. You can also stay connected with us through our Engage@Home programme, which features weekly streaming premieres, On Demand content and more at live.nzso.co.nz
To find out more, sign up for the NZSO’s monthly e-newsletter eNotes nzso.co.nz/sign-up-to-enotes/ and follow the NZSO at:
Is the NZSO’s Wellington office open to the public for ticket enquiries?
Yes. The office is open to the public Monday-Friday, 10am-4pm.
Which NZSO concerts in 2020 have been cancelled?
Concerts from March until July were cancelled including Mavericks, Devotion, Wai, Emperor, Provocateurs, Idyllic, NYO Leningrad, Rebels and Kia Kotahi.
Will the cancelled concerts go ahead at a later date?
We are working hard to present some of the same projects and to bring some of the same artists to New Zealand in the future.
Can I get a refund for the cancelled concerts?
If you are an NZSO Subscriber, you may choose to hold the value of your ticket as credit to use towards other concerts or towards your 2021 subscription. You may also choose to donate the value of your ticket to the NZSO Foundation, to help us keep the music going. We thank you in advance if you choose to donate during this uncertain period. You are also eligible for a refund if you prefer.
An email requesting you to select your preferred option has been sent. We encourage patrons to wait to hear from us before getting in touch while we work through this process.
If you purchased your tickets from a ticketing agency, they will be in touch with you soon to confirm their refund process. If you purchased online or by credit card, this process will be largely automatic. They will contact you if they require further information.
What is the NZSO doing to keep patrons safe?
We are in contact with each venue where we perform and we are being updated on what extra precautionary measures each venue is taking, such as tracking, additional hand sanitisers and disinfecting areas within each venue that many people use.
The venues are following Ministry of Health guidelines.
How is the NZSO monitoring COVID-19?
We continue to monitor the global situation, following the guidelines and daily updates issued by the Ministry of Health.
How does the NZSO plan to notify patrons regarding concert changes due to the COVID-19?
In the event of a change or further cancellation of planned events, we will notify subscription ticket buyers before the event via email. If you bought your ticket from a ticketing agency, the ticketing agency will contact you.
If you need to exchange a ticket and are an NZSO subscriber, contact NZSO Ticketing at 0800 479 674 or firstname.lastname@example.org. Otherwise, contact the ticketing agency where you purchased the ticket.
Additionally, we will include updates on the NZSO Facebook and Twitter accounts and our website on any changes or cancellations.
I feel unwell. Should I attend a concert I have a ticket for?
The Ministry of Health advice for anyone who feels unwell is to not attend a public event. If you are an NZSO subscriber, you can exchange your Podium Series concert ticket for another Podium Series concert. Contact email@example.com or call 0800 479 674. If you purchased your ticket from a ticketing agency, please contact the agency directly. Refunds will only be issued in the event of a cancellation.
I don’t feel safe in public spaces, may I have a refund?
If you are an NZSO Subscriber, you can exchange your Podium Series concert ticket for another Podium Series concert. Contact firstname.lastname@example.org or call 0800 479 674. If you purchased your ticket from a ticketing agency, please contact the agency directly. Refunds will only be issued in the event of a cancellation.