COVID-19 UPDATES

The New Zealand Symphony Orchestra is closely monitoring the ongoing situation regarding COVID-19 (novel coronavirus). The following updates and Frequently Asked Questions will be reviewed and updated as new information is available.

Updated 29 April 2022

Traffic Light Settings are now in place for all of Aotearoa New Zealand. More information can be found here. https://covid19.govt.nz/traffic-lights/. Aotearoa New Zealand is currently at ORANGE. 

The following upcoming NZSO concerts and events have been impacted.

CANCELLED

Festa Romana 
(21 May).

Cinema Greats (22 May)

If you purchased tickets for any of these concerts, you will be contacted directly to arrange refunds.

POSTPONED

Jubilee
has been postponed. We are working to reschedule this concert to a new date later in our 75th anniversary year.

All tickets to Jubilee remain valid. We will contact ticket holders once the new date is confirmed.

Frequently Asked Questions - Covid-19 Protection Framework ‘Traffic Light Settings’

NZSO concerts at Traffic Light Settings Red and Orange

The NZSO and our performance venues follow the Ministry of Health Covid-19 Protection Framework for live events under the Traffic Light Settings Red and Orange.

Can the NZSO perform at Orange?

Yes. We will work with our venues to confirm audience requirements for concerts performed at Orange. Venue conditions will be communicated to ticket holders in advance of NZSO concerts.

Can the NZSO perform at Red?

Indoor capacity restrictions are in place at Red, limiting audiences to a maximum of 100 people. The NZSO will decide on a case-by-case basis regarding live performances under these circumstances.

Can I attend an NZSO concert at Orange or Red?

Where concerts can go ahead at Orange or Red, you can attend performances. You will have to follow specific guidelines set by each venue that we perform in.

Do I have to wear a mask during the performance?

This guideline will be set by the venue that the NZSO performs in. You can contact specific venues for their Covid-19 policies.

How else can I enjoy the NZSO at Orange and Red?

View our On Demand content and more at live.nzso.co.nz, Spotify, YouTube or on RNZ Concert.

Is the NZSO’s Wellington office open to the public for ticket enquiries at Orange and Red?

At Orange and Red, the NZSO office is open to the public 10am-4pm, Mon-Fri. All visitors must show their My Vaccine Pass, sign in and wear a mask.

You can also email ticketing@nzso.co.nz, or call 0800 479 674 10am-4pm, Mon-Fri.

To find out more, sign up for the NZSO’s monthly e-newsletter eNotes nzso.co.nz/sign-up-to-enotes/ and follow the NZSO at:

What is the NZSO doing to keep patrons safe?

We work with each of our performance venues to ensure measures are in place, such as tracking, masks, additional hand sanitisers and disinfecting areas.

The NZSO and venues follow Ministry of Health guidelines.

How is the NZSO monitoring Covid-19?

We continue to monitor the global situation, following the guidelines and daily updates issued by the Ministry of Health.

How does the NZSO plan to notify patrons regarding concert changes due to the Covid-19?

In the event of a change or cancellation of planned events, we will notify membership ticket buyers before the event via email. If you bought your ticket from a ticketing agency, the ticketing agency will contact you.

If you need to exchange a ticket and are an NZSO Member, contact NZSO Ticketing at 0800 479 674 or ticketing@nzso.co.nz. Otherwise, contact the ticketing agency where you purchased the ticket.

Additionally, we will include updates on the NZSO Facebook and Twitter accounts and our website on any changes or cancellations.

I feel unwell. Should I attend a concert I have a ticket for?
No. The Ministry of Health advice for anyone who feels unwell is to not attend a public event. If you are an NZSO Member, you can exchange your ticket for another concert. Contact ticketing@nzso.co.nz or call 0800 479 674. If you purchased your ticket from a ticketing agency, please contact the agency directly.

I don’t feel safe in public spaces, may I have a refund?
If you are an NZSO Member, you can exchange your concert ticket for another concert. Contact ticketing@nzso.co.nz or call 0800 479 674. If you purchased your ticket from a ticketing agency, please contact the agency directly.

Do you offer patrons a refund if concerts are cancelled?
If concerts are cancelled or rescheduled due to Covid-19 restrictions, you are eligible for a full refund. NZSO Members Will be contacted directly by the NZSO Ticketing team, casual ticket buyers will be contact by ticketing agency you purchased your ticket through.

 

 

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